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Quality Assurance
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Order Processing
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Reporting Sales
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Direct Response Call Center is sponsored by:
More than one-third of viewers indicate that they have ordered
a product that they were first exposed to via DRTV. -
CyberAtlas
Order Processing

Order Processing

Customer satisfaction is a function of receiving their order quickly. Order processing is a coordinated effort of:

  • telemarketing
  • transaction processing
  • product fulfullment

Orders can be received from:

  • telemarketing
  • online web ordering
  • email
  • standard mail
  • call in sources

Order files are:

  • received
  • converted
  • processed

Special consideration must be given to security of your customers information. Always look for order processing that utilizes:

  • Secure credit card processing
  • Electronic data interchange (EDI)
  • Shipping confirmation files
  • Secure electronic transaction system

Remember that your customers will want to know about your return system. Be aware of how the order processing system manages returns.

Contact Moulton Logistics at (818) 997-1800 • E-mail: info@moultonlogistics.com

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