Order Processing

Customer satisfaction is a function of receiving their order quickly. Order processing is a coordinated effort of:

• telemarketing
• transaction processing
• product fulfullment

Orders can be received from:

• telemarketing
• online web ordering
• email
• standard mail
• call in sources

Order files are:

• received
• converted
• processed

Special consideration must be given to security of your customers information. Always look for order processing that utilizes:

• Secure credit card processing
• Electronic data interchange (EDI)
• Shipping confirmation files
• Secure electronic transaction system
  

Remember that your customers will want to know about your return system. Be aware of how the order processing system manages returns.